Klaviyo
Klaviyo — VIP customer journey
A repeat-order threshold starts a VIP welcome and early-access email, followed by an engagement split for email or SMS follow-up.
Zoom to inspect the original workflow. Scroll horizontally and vertically to explore its branches.
THE BRIEF
Purpose before pixels.
Show the trigger, timing, message order, and branching decisions for this lifecycle journey.
THE APPROACH
A considered experience.
A repeat-order threshold starts a VIP welcome and early-access email, followed by an engagement split for email or SMS follow-up. This is a supplied visual concept. Account configuration, event eligibility, consent, and suppression rules require validation before implementation.
THE DELIVERABLES
What’s included.
- Cropped automation-chain visual
- Trigger and delay illustration
- Branch and message planning
PROJECT CONTEXT
A transparent perspective.
This is an illustrative design concept, not a live client campaign. No measured results or performance improvements are claimed.